Refund and return conditions

Refund Policy – Marotta Editori

Thank you for choosing Marotta Editori. We are committed to offering high-quality products and excellent customer service. However, if for any reason you are not completely satisfied with your purchase, we are here to help.

1. Book Refunds

Right of Withdrawal

You have the right to withdraw from the purchase of books within 14 days from the date of receipt without providing any reason.

Refund Conditions

• The books must be returned in the same condition they were received, without signs of wear, annotations, or damage.
• They must be returned in their original packaging.

Refund Procedure

1. Contact our customer service at the email address: info@marottaeditori.it to initiate the return process.
2. Once the return is approved, we will provide you with the shipping instructions.
3. After receiving and inspecting the returned product, we will process the refund to the original payment method within 7-10 business days.

2. Art Multiples Refunds

Right of Withdrawal

You have the right to withdraw from the purchase of art multiples within 14 days from the date of receipt without providing any reason.

Refund Conditions

• The art multiples must be returned intact, undamaged, and without signs of wear.
• They must be returned in their original packaging with all accessories and documentation attached.

Refund Procedure

1. Contact our customer service at the email address: info@marottaeditori.it to initiate the return process.
2. Once the return is approved, we will provide you with the shipping instructions.
3. After receiving and inspecting the returned product, we will process the refund to the original payment method within 7-10 business days.

3. Defective or Damaged Products

If you have received a defective or damaged product, please contact us immediately at the email address: info@marottaeditori.it with a detailed description of the issue and, if possible, attach photos of the defect or damage.

4. Return Shipping Costs

• The shipping costs for returning products are the responsibility of the customer, except in the case of defective or damaged products.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of the return.

5. Contact

For any questions regarding our refund policy, please do not hesitate to contact us at the email address: [protected email] or by phone: [phone number].

Marotta Editori Address: Via Nuova Poggioreale 45A – 80143 Napoli (NA) Email: info@marottaeditori.it Phone: 800 911 950

We are committed to making your shopping experience pleasant and hassle-free. Thank you for choosing Marotta Editori.